At D'SAURAA7, every creation is crafted with exceptional care, attention to detail, and respect for artisanal craftsmanship. Due to the exclusive, handcrafted, limited-edition, and often made-to-order nature of our products, our return and refund process differs from conventional retail products.

1. Eligibility for Returns

Returns may be accepted only under the following circumstances:

• Product received is damaged during transit.
• Product received is materially different from the item ordered.
• Manufacturing defect verified by our quality team.
• Wrong product delivered.

Return requests must be initiated within 48 hours of delivery.

2. Non-Returnable Products

The following products shall not be eligible for return, refund, or exchange:

• Custom-made products
• Personalized products
• Made-to-order products
• Limited edition collections
• Gift cards
• Fragrances once opened
• Products damaged due to misuse or improper handling

3. Return Approval Process

Customers must email:

support@sauraa7.com

with:

• Order Number
• Photographs of product
• Packaging images
• Description of issue

Approval shall be subject to review by our quality control team.

4. Refund Processing

Approved refunds shall be processed within 15–21 business days after successful inspection and approval.

Refunds will be credited through the original payment method.

5. Exchange Policy

Exchanges may be offered solely at D'SAURAA7's discretion depending on inventory availability.

6. Final Decision

D'SAURAA7 reserves the right to approve or reject return, refund, or exchange requests after inspection.